Thanks for the reply I sincerely appreciate it. Something weird is happening because my scanner is telling me Jeep Ver_11.20, which is my Gen 3 WK 2019 GC, is not supported and only 11.40 + is now per my scanner. I would send a screen shot but it is packaged and heading back.
Long story short, I bought it from an "Certified Autel Reseller", not sure if that is a thing". I though I was buying from Autel US for some reason but it did register with Autel and my Authauth acct no prob and could update and do everything else so I don't think I bought a knock-off. Ammyway, it is being returned. Just makes me wonder how I asked for a VIN check for comparability, was told the same as you posted and I get this???
Anyway, Not putting Autel down, they have Great tools, solid Rep. I contacted them several times and never heard back so I am washing my hands and moving on.
But I did get the job done with an old BT Dongle a $15 App Licences for an App
I am sure all Jeep folks know. Took about 10 minutes. Kind of shocked it worked, and with the cheapest matching Prox Smart keys I could buy (which means I will probably be doing it again in a month.
Nonetheless, If I hear anything I will let you know but it seems like the seller who I bought from took another 200 off which IMO seems like he is getting rid of them for some reason.
EDIT: Sorry was trying to do too many things at once and never proofread and forgot a few things but did want too mention I had no issue getting through AutoAuth and into the RFH (and every other module as well). I only had about 5 Options in RFH, cant remember them all but I know I could verify current fobs, located fob and a few other random things. Just no options for erasing, modifying, programming new, etc. I spent hours going through any other modules I though could have any relation but came up with nothing. If it was not for the ability to add keys I would definitely keep it. Tech ii is more my speed and having an interface like the Autel and some of its functionalities was awesome. My fault, I should have verified i was dealing with Autel Direct and that is on me. Gonna take my time now and find the right tool directly with Autel.